/ Public Enquiry Counters

Changes to the way that you contact us

From 27th February 2017 some of our public enquiry counters will be closing, and some will see a change in hours.
Officer numbers in your area won’t be changing and the service you receive will not be affected, but it does mean you might have to find a different way of getting in touch with us, or you may need to travel a little bit further to speak to us at an enquiry counter.
From the 27th February 2017 the following stations will be closed to the public, unless you have a pre-arranged appointment:

  • Altrincham
  • Chadderton
  • Fred Perry House (Stockport Council)
  • Horwich
  • Hyde
  • Leigh
  • Middleton
  • Pendleton
  • Whitefield
  • Wythenshawe

We’ve made this decision after a lot of work, lots of conversations with you and the people that we work alongside (such as your council) and after a full public consultation that almost 2000 people responded to.

The review of our counters has been running since 2015 and has considered the changes that could be made to ensure services are being used in the most effective way, with resources being redirected to more popular methods of contact as a result of findings, like getting in touch online or over the phone.

We are transforming policing in Greater Manchester and these changes will help us focus on meeting demand that already exists. We need people’s continued support as we make changes to ensure we are focused on keeping people safe and providing the best service possible.

The review found that the 10 counters due to close generated just 18% of demand across the whole of Greater Manchester. Some, such as the counter at Horwich Police Station, saw as little as 1 member of the public attending the PEC per day during the review.

Almost 2000 people responded to GMP’s survey on how they access services, with just 10 per cent saying they had been in to a public enquiry counter in the last 10 years but half of respondents (50 per cent) saying they had looked at GMP’s website or contacted them online.

Get in touch with us in the following ways now, or after the changes have taken effect in February:

  • Using the yellow phone outside one of our stations
  • Calling 101 or 999 in an emergency
  • Calling your local policing team (just search for your area on this website)
  • Social media
  • Visiting another police station
  • Speaking to a police officer or police community support officer while they’re on patrol
  • Email your local neighbourhood policing team

From the 27th February 2017 the opening hours will change from the current 8am-11pm Monday-Sunday, to the new hours of 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday for the following stations:

  • Ashton
  • Bolton
  • Bury
  • Central Park
  • Cheadle Heath
  • Longsight
  • Oldham
  • Rochdale
  • Stretford
  • Swinton
  • Wigan

There will be no change to the opening hours for the Public Enquiry Counter at Manchester City Centre which will remain in open on a 24/7 basis.

Public Enquiry Counters opening times

(until February 2017)

 Open 24 Hours

 
City Centre Public Enquiry Counter,Ground Floor, Mount Street Elevation, Town Hall Extension, Manchester, M2 5DB 0161 856 3129  
Open 8 a.m. – 11 p.m. Daily until February 27, 2017  
Central Park, Northampton Road, Manchester M40 5BP 0161 856 3529 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Longsight Police Station, Grindlow Street, Longsight M13 0LL

0161 856 4229

Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Swinton Police Station, Chorley Road, Swinton M27 6BA 0161 856 5229 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Ashton Police Station, Manchester Road, Ashton OL7 0BQ 0161 856 9329 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Cheadle Heath Police Station, Spectrum Way, SK3 0SA 0161 856 9829 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Bolton Police Station, Scholey Street, off Manchester Road, Bolton BL2 1HD 0161 856 5629 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Wigan Police Station, Robin Park Way, Wigan WN5 0UP 0161 856 7128 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Stretford Police Station, Talbot Road, Stretford M32 0UX 0161 856 7629 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Bury Police Station, Dunster Road, Bury BL9 0RD 0161 856 8129 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Rochdale Police Station, The Esplanade, Rochdale OL16 1AG 0161 856 8529 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Oldham Police Station, Barn Street, Oldham OL1 1LR 0161 856 8929 Opening hours will change from 8am-8pm Monday-Friday and 10am-6pm Saturday-Sunday from February 27, 2017
Open Monday to Saturday. Closed Sundays and Public Holidays until February 27, 2017  
Pendleton Police Station, Meyrick Road, Pendleton M6 5JA 10am – 6pm 0161 856 5029 Closing from February 27, 2017
Hyde Police Station, Clarendon Road, Hyde SK14 2JZ 9am – 5pm 0161 856 9481 Closing from February 27, 2017
Stockport - Fred Perry House, Edward Street, Stockport. SK1 3XE 8:30am - 4:30pm 0161 856 9728 Closing from February 27, 2017
Horwich Police Station, Burnden Way, Middlebrook, Bolton BL6 6JW 10am – 6pm 0161 856 7971 Closing from February 27, 2017
Leigh Police Station, Chapel Street, Leigh WN7 2PG 9:30am – 5:30pm 0161 856 7229 Closing from February 27, 2017
Altrincham Police Station, Barrington Road, Altrincham WA14 1HZ 10am – 6pm 0161 856 7529 Closing from February 27, 2017
Whitefield Police Station, Bury New Road, Whitefield M45 8QN     Closed December 2016
Wythenshawe Police Station, Poundswick Lane, Wythenshawe M22 9PQ

8am - 11pm

0161 856 4832 Closing from February 27, 2017
Middleton Police Station, Oldham Road, Middleton M24 1AY

9:30am – 5:30pm

0161 856 1975 Closing from February 27, 2017
Chadderton Police Station, Broadgate, Chadderton OL9 9XA 8am – 4pm 0161 856 8828 Closing from February 27, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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