101 - the new police non-emergency number

101 logo101 is the new police non-emergency telephone number.

It is part of a national programme to make it easier for you to contact police in a non-emergency where you don’t require an immediate police response.

For instance:
 

  • Reporting a crime that has already happened
  • Getting crime prevention advice
  • Giving police information about crime in your area
  • Contacting local officers or,
  • Any other non-emergency

101 replaces the current GMP non-emergency number 101 and provides one easy to remember number that will make it easier for you to contact police wherever you are in the UK.

Call from landlines and mobile networks cost 15 pence per call, no matter what time of day or how long you are on the phone for.

Using 101 for situations that don’t require an immediate police response will help to make sure 999 calls can be dealt with speedily.
 

Remember …

In an emergency, where there is a threat to life or a crime in progress, always call 999



 

Frequently Asked Questions

Why has it been introduced?101 logo

The new non-emergency police number is part of a national drive to make it easier to contact the police and report crime. By having one easy to remember number it will make police more accessible to their communities, while reducing pressure on the 999 system.

Why are calls to 101 not free of charge like 999?

101 is a service for the public to use in situations that do not require an immediate police response. Therefore it is appropriate that a contribution is made to the cost of providing this service. The police service has always charged for non-emergency calls and the introduction of the national 101 number allows for the cost to be standardised across the country. The Home Office has negotiated a competitive price for this service and in many force areas, such as GMP, the 15 pence per call charge replaces previous higher charges. 101 is not a profit making telephone number.

What will happen to the old police non-emergency number?

Although 101 replaces the old GMP non-emergency number (0161 872 5050), it will continue to function.

Is 101 available outside GMP?

Yes, 101 is will be available to all 43 police forces in England and Wales from December 2011.

How do I contact GMP if I’m out of the Force area?

If you are calling from outside the UK or in an area that is not as yet using 101 then call us on 0161 872 5050. If you are calling from an area that is using 101, police operators will put you through to the relevant police force to deal with your query.

What happens if you call 101 and it is an emergency situation?

If you call 101 and it is deemed to be an emergency, our trained operators will treat it as an emergency call.

Who is funding 101?

The national 101 infrastructure is funded by the Home Office and the Department for Communities and Local Government. The operation of the 101 number in Greater Manchester is funded by GMP.

If someone is hard of hearing, deaf or speech impaired, can they call 101?

Deaf, hard of hearing or speech impaired callers can access the service via textphone on 18001 101.

If English is not my first language, can I still call 101?

Our police operators have access to professional interpreters who can help to translate your call if you cannot, or have difficulty, speaking English.

What if I want to contact one of my local officers?

You can still contact your local policing team by calling their direct line or emailing them. If you do not have their details they can be found on the Neighbourhood Policing pages of our website and by entering your postcode. Alternatively you can call 101 and one of our police operators will be happy to put you through.

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