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GREATER MANCHESTER POLICE

SURVEY OF VICTIMS OF DOMESTIC ABUSE
(This survey can be completed anonymously)

Personal Details

First Name

Surname

Address Line 1

Address Line 2

Address Line 3

Postcode

1. FIRST CONTACT - How the police were first contacted and your initial contact with the police

Q1aHow were the police informed about the domestic abuse incident?











(Please go to Q8)
Q1bApproximatly what year did the incident you refer to occur ?
Q1cWould yould like to be contacted by a specialist domestic violence officer ?
If so, please leave a contact telephone number
Q2How did you contact the police to report the domestic abuse incident?








Q3aWhat first prompted you to contact the police?

Q3bIf you did not contact the police immediately when you felt the need arose, what would have made you contact the police sooner?

Q4Was this the first time that you, or someone on your behalf, had reported domestic abuse to the police?


Q5If no, approximately how many previous incidents of domestic abuse have you reported?





Q6If there are reasons why you hadn't reported incidents on previous occasions, please use the space below to explain why.

Q7Please think about the initial contact with the police to report the domestic abuse incident:

Are you satisfied, dissatisfied or neither with...
Q7aThe initial response from the call handler you spoke to (e.g. were they polite, calming professional)?








Q7bThe ability of the person who took your telephone call to deal with your enquiry (e.g. did they know what they were doing, work quickly, seem knowledgeable)?








Q7cThe ease of contacting the police to report the domestic abuse incident?








Q7dThe time it took for the police to arrive?









2. POLICE ACTIONS TO DEAL WITH THE INCIDENT

Q8Please think about the actions taken by the police officer(s) who first attended and dealt with the incident (if more than one officer was involved, please give an overall impression of the actions they took).

Thinking about what the police officer did after they had been given the initial details:

Are you satisfied, dissatisfied or neither with the actions taken by the police officer(s)?









3. FOLLOW UP

Q9Are you satisfied, dissatisfied or neither with how well you were kept informed of progress of the actions taken by the attending officers?









4. TREATMENT

Q10Please think about how you were treated by the police officer(s).

Are you satisfied, dissatisfied or neither with the way you were treated by the police officers and staff who dealt with you?









5. SUPPORT OFFERED FOLLOWING THE UNIFORMED POLICE OFFICER RESPONSE

Q11Did a Domestic Abuse Officer contact you?


Q12Please think about the actions/advice/assistance from the Domestic Abuse Officer following the response of the police officer(s).

Are you satisfied, dissatisfied or neither with the way you were treated by the Domestic Abuse Officer(s) who dealt with you?








Q13Are you satisfied, dissatisfied or neither with how well you were kept informed of progress of your case by the Domestic Abuse Officer?








Q14aIf your case progressed to court what, if any, support did you receive?

(Please tick all that apply)











Q14bIf your case progressed to court how satisfied, dissatisfied or neither are you with the support you received from the police?










6. THE WHOLE EXPERIENCE - Your overall feelings about how the police handled this matter

Q15Taking the whole experience into account, are you satisfied, dissatisfied or neither with the service provided by the police in this case?








Q16If you have any comments to make about any of the issues raised in this questionnaire or about what the police could have done to improve their service to you, please use the space provided.


7. QUESTIONS ABOUT YOU

The following details enable us to monitor any differences in satisfaction between different groups of people.
Q17Are you...?


Q18What is your age group?







Q19What is your ethnic group?

Asian or Asian British





Black or Black British






Mixed





White






Q20The Disability Discrimination Act defines a person as having a disability if he or she 'has a physical or mental impairment, which has a substantial and long-term adverse effect on his or her ability to carry out normal day to day activities'.

Do you have such a disability?



Q21What was/is your relationship with the perpetrator of the domestic abuse?



Q22What area of Greater Manchester were you living in when you:

a. Reported the incident to the police



b. Received assistance from the police (if different to above)?


Thank you for taking the time to complete this questionnaire.
All information will be treated in the strictest confidence.

If you require any more information about the consultation we are undertaking, please contact
the Safeguarding Vulnerable Persons Unit on: 0161 856 6586 / 0161 856 1709 / 0161 856 6573

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