/ Local Resolution Officers (LROs)

Greater Manchester Police is one of the UK's largest police forces and is responsible for keeping its diverse population of almost three million safe. Manchester in particular has been billed the most diverse city in Europe with its population speaking at least 153 different languages. We are committed to ensuring that the make-up of our workforce is reflective of the communities we serve. We recognise that having a diverse workforce makes us more approachable and relevant to the public.

Neighbourhood Policing is at the very heart of what we do - from tackling every day crime and antisocial behaviour, to gathering information to help us defeat terrorism and organised crime. It is about having the right people, in the right place, in the right numbers, at the right time. Neighbourhood Policing responds to the needs of our communities within Greater Manchester. We will listen to the views of local people and respond to the issues they raise and we will feed back on what action has been taken as a result of their concerns.

Over the past twelve months, Local Resolution Officers (LROs) have been introduced into Local Policing Teams (LPT’s) around the force to support the back office management of crimes and incidents. As a Local Resolution Officer you will play a central role in providing an excellent service to Greater Manchester's citizens. The aim of the role is to resolve non-emergency calls for service by the public at the earliest possible time and in the most effective way.

Reporting to the Sergeant, you will:

• Provide a service to the public by offering advice, arranging officer appointments, and recording crimes.
• Telephone resolve incidents directed to the LPT wherever possible.
• Review initial reports of crime, classify and file crimes where appropriate, and allocate crimes to LPT officers.

SKILLS

• Excellent communication skills
• The ability to handle issues and queries through gathering information from a range of sources, and making reasoned decisions
• The ability to produce work to high standards of accuracy and clarity
• Strong IT skills

KNOWLEDGE

• Local knowledge of crime trends, hotspots, on-going problem solving, repeat victims and community culture is desirable.

EXPERIENCE

• Experience of dealing with customer enquiries by telephone and/ or face-to-face in a busy service organisation.


The role is focussing on problem solving and achieving a speedy and effective resolution to citizens’ problems and as such, LROs are becoming an integral part of the LPT. By resolving the problem sooner the citizen receives the service that they need allowing them to ‘put it behind them’ and ‘get on with their lives’. It also avoids unnecessary work being channelled to other members of the LPT allowing them to focus on local priority issues.

We are inviting applicants who are ready for a new challenge to apply for this role and to join a successful team on each borough making a real difference to our customers, communities and people’s lives.

You will be asked to fill in an expression of interest form and you will attach your CV to the vacancy. You will then be asked to undertake an assessment and interview as part of the selection process. Successful candidates will then proceed through the remaining stages of the recruitment process for this role.

We encourage and welcome applications from all backgrounds and all of our communities, particularly from black and minority ethnic groups (BME) who are currently under-represented. All applications are judged on merit.

To apply for this role you must have a good record of attendance, at least during the last two years.

Anyone interested in making an application should complete the Expression of Interest form here.

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