Customer Satisfaction
2006/2007 Diversity Monitoring Data
Customer Satisfaction
Satisfaction with the overall service provided by the police in relation to racist incidents has shown a relatively large improvement since 2005/06, for both White and Minority Ethnic victims. The percentage of White victims satisfied increased to 78.3%, while the percentage of Minority Ethnic victims satisfied increased to 75.7%. The gap between the satisfaction levels of the two groups has also reduced.
Comparison of satisfaction of White and Minority Ethnic victims for other crime/incident types
Satisfaction has reduced slightly for Minority Ethnic victims of all other crime and incident types apart from vehicle crime, and the satisfaction of White victims is now higher than that of Minority Ethnic victims. However, the survey methodology changed during 2006/07 and it is not yet clear what impact, if any, this may have had on recorded satisfaction levels.
This aspect of GMP’s performance has been published previously (in October 2007), via the Home Office’s Policing Performance Assessment Frameworks (PPAF) 2006/07.
The file can be downloaded on the right of this page or by clicking below.
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Comparison of satisfaction of White and Minority Ethnic victims for other crime/incident types
Satisfaction has reduced slightly for Minority Ethnic victims of all other crime and incident types apart from vehicle crime, and the satisfaction of White victims is now higher than that of Minority Ethnic victims. However, the survey methodology changed during 2006/07 and it is not yet clear what impact, if any, this may have had on recorded satisfaction levels.
This aspect of GMP’s performance has been published previously (in October 2007), via the Home Office’s Policing Performance Assessment Frameworks (PPAF) 2006/07.
The file can be downloaded on the right of this page or by clicking below.
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