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Quality of service

We deal with a wide range of enquiries from the public. Some are straightforward and can be resolved immediately over the telephone, at a police station or through other contact points. Others need further investigation or the benefit of specialist knowledge or expertise before they can be resolved.

At Greater Manchester Police, we take pride in providing a high quality of service to everyone regardless of why or how they have made contact with us. We cannot guarantee that we will always be able to solve every crime or incident that is reported to us. However we are committed to providing a service that responds professionally and appropriately to the needs of everyone. We want everyone to feel satisfied that we have provided the highest quality of service and that we value them as our customers and take all their concerns seriously.

So what level of service can people expect when they have contact with GMP?

We aim to provide excellent customer service by:

a) Making it easy to contact us – providing accessible and responsive services

b) Providing a professional and high quality service – providing appropriate help and advice

c) Dealing with your initial enquiry – taking appropriate steps to deal with enquiries

d) Keeping you informed – providing contact details and updates

e) Dealing effectively with victims of crime – providing support for victims

f) Ensuring your voice counts – giving people a say in how their area is policed

g) Listening and responding to your concerns and complaints – working to improve our services

h) Dealing with Freedom of Information requests – responding appropriately to requests for information

The Quality of Service Commitment

Our commitment to provide excellent customer service is set out in more detail in the “Quality of Service Commitment”. CLICK HERE to view our commitment to you in full (or print a copy of the commitment).

Information available on this website:

• Could your query be dealt with by the National Police Frequently Asked Questions database? This database deals with all sorts of queries from questions about crime prevention to road traffic issues and anti-social behaviour. For further details visit www.askthe.police.uk
• Information on Neighbourhood Policing
• Information on police station opening hours
• Information on The Code of Practice for Victims of Crime
• Information on complaints procedures including complaints regarding breach of The Code of Practice for Victims of Crime
• Information about Freedom of Information
• Information on data protection
• Information on the Force's Performance