Quality of service

Dealing with your initial enquiry

We will always give priority to emergencies. However, whatever the reason is for you making contact with us, we will ensure that we take the appropriate steps to deal with your enquiry as soon as possible. For example, we will explain how we are going to deal with your query and provide you with a reference number where necessary. Where it is also necessary for a member of staff to visit you or for you to visit a police station, we will arrange a mutually convenient time for this wherever possible.  We may refer you to an alternative organisation, for example your local authority or transfer you to a specialist department.

Information available on this website:

• Details of the Minicom service provided for people with hearing difficulties or speech impairment

Information available on other websites:

• The national police Frequently Asked Questions Database. Could your query be dealt with by the police frequently asked questions database? This database deals with all sorts of queries from questions about crime prevention to road traffic issues and anti-social behaviour.  Please visit  www.askthe.police.uk
• Crimestoppers is the independent UK-wide charity working to stop crime. Please visit the website www.crimestoppers-uk.org
• Language line services offer translations for any interaction you have with public services, for a fee. Please visit  www.languageline.co.uk