Quality of service

Listening and responding to your concerns and complaints

If you are dissatisfied with the service you receive from us, we are committed to listening to your concerns and complaints so that we can improve our services in the future.

Information available on this website:

• For a leaflet containing information about GMP's complaints procedure including details of how to make a complaint,  please click here.

Information available on the Independent Police Complaints Commission website:  

• The IPCC is an organisation that has overall responsibility for the system of  complaints made against the police in cases of misconduct. To visit the site please visit -  www.ipcc.gov.uk

Complaints about the police under the Code of Practice for Victims of Crime:

• If, as a victim of crime, you feel that we have not delivered on our obligations under the Code, you should ask for a leaflet explaining how to make a complaint. You will receive a response within 10 working days.
• If you make a complaint regarding a breach of the Code but are not satisfied with the outcome, you may refer the issue, through a Member of Parliament, to the Parliamentary Ombudsman for consideration.  Information about taking a complaint to the Parliamentary Ombudsman can be found at www.ombudsman.org.uk