Quality of service

Dealing effectively with Victims of Crime

If you are in contact with us because you have been a victim of crime we understand that this can be a very distressing experience which can affect people in a variety of ways. We will comply with the specific commitments under the Code of Practice for Victims of Crime.

We will provide you with updates at regular intervals during our investigation into your case. We will inform you when a suspect has been arrested, charged, bailed, notifying you of their bail conditions, and our decision regarding case disposal. We will assign a family liaison officer to families of victims of murder or manslaughter. We will put you in contact with Victim Support (unless you ask us not to) once you have reported your crime.

We will take all reasonable steps to identify vulnerable or intimidated victims and offer them an enhanced service.

Information available on other websites:

• The Code of Practice for Victims of Crime: A guide for victims.  To access the guide please visit - www.cjsonline.gov.uk/victim/coming_forward/your_rights/index.html
• For the full text of The Code of Practice for Victims of Crime including information on vulnerable or intimidated victims.  To access the guide please visit - www.homeoffice.gov.uk/crime-victims/victims/victims-rights/
• Information on local victim support
• Criminal Cases Review Commission. To access the guide please visit - http://www.ccrc.gov.uk/
• Criminal Injuries Compensation Authority. To access the guide please visit - http://www.cica.gov.uk/
• Crown Prosecution Service. To access the guide please visit - http://www.cps.gov.uk/
• Her Majesty's Courts Service. To access the guide please visit - http://www.hmcourts-service.gov.uk/

• For information on how each stage of the criminal justice system works with victims, an interactive guide has been produced which can be viewed at: http://www.cjsonline.gov.uk/victim/index.html