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This site is a beta, which means it's a work in progress and we'll be adding more to it over the next few weeks. Your feedback helps us make things better, so please let us know what you think.
Receiving complaints is a valuable way for us to learn and improve. Find out what qualifies as a complaint, when you should make one and the best way to do it.
You can complain about anyone employed by the police, from officers to members of staff. You don’t have to know their name or shoulder number, if you can give us a detailed description of what happened we can look into it.
You can also make a complaint about the way a particular case was handled, the quality of a police station, or just the force in general.
To make a complaint about a force chief constable, please contact the Mayor's Office.To complain about other police services, you can contact them directly or contact the Independent Office for Police Conduct (IOPC).
You can complain if you’re claiming:
You can make a complaint on someone else’s behalf if they are under 16 and you're their legal parent or guardian; or if you have their written consent.
Please make a complaint if you feel you have:
experienced inappropriate behaviour from a police officer, member of staff, contractor or volunteer
witnessed in person an incident where a police officer, member of staff, contractor or volunteer acted inappropriately
been adversely affected by a police officer, member of staff, contractor or volunteer acting inappropriately, even if you were not directly involved
We would define inappropriate behaviour as:
rude or aggressive
causing distress
causing inconvenience
causing property loss or damage
causing danger or risk
There are several ways you can make a complaint: