Coronavirus (Covid-19): what we need you to do. We're asking you please to only call 999 if it is an emergency and, if you can, use our online services or live chat. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
If you’re worried about someone knowing that you’ve visited our website, find out below how to clear your browser history and cache file on your computer. We’ve also included advice on what to do if you’re receiving threatening or abusive emails.
The information below may not completely hide your tracks. The most discreet way to find information on the internet is to do it in a safe place, such as a library, a friend's house or at work.
Clear your browser history
It's possible for someone to see the websites you’ve visited by looking through your web browser’s history. Clearing this history, and emptying the cache file of saved information, is quite straightforward.
If you’re using Internet Explorer, follow the steps below to clear your history:
click on the Tools menu (in the row at the top of the browser)
select Internet Options from the drop down menu; you should now be on a tab that says 'General' – if not, select 'General'; under the title, 'Temporary Internet Files'
click on 'Delete Files'. You can also check the box that says 'delete all offline content'
then, under 'History' click on 'Clear History'
then click OK, at the bottom
If you’re using Chrome, follow the steps below to clear your history:
open the Chrome app
click More Settings
under 'Advanced' select 'Privacy' and 'Clear browsing data'
at the top, select the dropdown under 'Clear data from the'
choose a time period, such as past hour or past day
select the types of information you want to remove
click 'Clear data'
If you’re using Firefox, follow the steps below to clear your history:
click the menu button, choose 'History', and then 'Clear Recent History'
select how much history you want to clear: click the drop-down menu next to 'Time Range' to choose how much of your history Firefox will clear
finally, click 'Clear Now'
If someone has access to your computer, they may be able to read your incoming and outgoing mail. To ensure your account is secure, always log out after use and choose a password that an abuser won’t be able to guess.
If an abuser sends you threatening or harassing email messages, this can be reported as either domestic abuse or even a hate crime. Please print and save the emails as evidence and get in touch in one of these ways:
for an immediate response call 999 now. If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.