Coronavirus (Covid-19): what we need you to do. We're asking you please to only call 999 if it is an emergency and, if you can, use our online services or live chat. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
Our first priority is to protect you and any children you have. If the situation is an emergency an officer will attend and, if proportionate, necessary and lawful to do so, arrest the perpetrator, and take action to protect you from further harm – giving you time to think.
If you're a victim of domestic abuse, or know someone who is, and there's an emergency that's ongoing or life is in danger, call 999 now. If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.
If you've been the victim of domestic abuse, or are concerned for someone who is, you can report this in the safety of your local police station. If you require a translator, we can provide someone initially by phone and later in person.
In non-emergency cases and for general advice, please call 101. If you're deaf or hard of hearing, use our textphone service on 18001 101.
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How we can help straight away
Our officers will make sure that you're dealt with respectfully and spoken to away from the person responsible for the abuse. If you've been physically injured, it’s important that your injuries are examined by a doctor. We'll arrange medical care, if necessary.
Staying in touch
We'll stay in contact with you and see you through the whole investigation. Our aim is to contact you within 24 hours of you reporting the offence to let you know what’s happening.
We'll also give you a dedicated phone number, so you can call us directly to find out how your case is going or talk about anything that might be worrying you.
We work alongside highly trained non-police advisers who can assist with aftercare for you and your family.
If you need to attend court for any reason there are also support services available so that you don't feel overwhelmed or alienated by the legal process.