1. Please state the number of 999 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  2. Please state the number of 101 calls received by your force’s control room. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  3. Please state the waiting time targets for your force for
  4. a) 999 calls

and

  1. b) 101 calls
  2. Please state the number of 999 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  3. Please state the number of 101 calls that breached your force’s waiting time targets. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  4. Please state the number of 999 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  5. Please state the number of 101 calls that were dropped or abandoned by your force’s control room before they could be answered. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  6. Please state the number of 999 calls to your force’s control room that were first graded as emergency incidents i.e. Grade 1/I. Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  7. Please state the number of 101 calls to your force’s control room that were first graded as emergency incidents i.e. Grade 1/I Please breakdown the number of calls by calendar month and provide data from the last 3 years (1st April 2016 to 31st March 2019).
  8. a) Please state how many vehicle-related incident automated eCall alerts were received by your force. Please breakdown the number of calls by calendar month and provide data from the last 12 months (1st April 2018 to 31st March 2019).
  9. b) How many of the eCalls turned out to be false alarms? Please breakdown the number of calls by calendar month and provide data from the last 12 months (1st April 2018 to 31st March 2019).