Coronavirus (Covid-19): what we need you to do. We're asking you please to only call 999 if it is an emergency and, if you can, use our online services or live chat. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
Cookies are used on this website to improve user experience and for essential functionality; they are not used for identification purposes.
We use the following cookies on the website for the reasons explained below.
Google Analytics, Google Tag Manager and Google DoubleClick
These cookies help us accurately estimate the number of visitors to the website and provide us with a better understanding of how our customers use it.
Google Analytics sets the following cookies:
This cookie is used to distinguish users, which helps us count how many people visit our website
Used to manage the rate at which page view requests are made
Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page
This works with _utmc to calculate the average length of time you spend on the site
When you close browser
This works with _utmb to calculate when you close your browser
This tells us how you reached the site (eg from another website or a search engine)
If you don't want to send information to Google Analytics, an opt-out browser add-on is also available or you can configure your browser to enable you to choose which, if any, cookies are allowed to be created.
Our site makes use of session cookies to enable us to identify requests from the same browser during a limited time window, and provides a way to remember page changes, item or data selection for the duration of that session.
Session cookies are essential for the website to operate and are set upon your arrival to the site. These cookies are deleted when you close your browser.
The cookies we use will be sent to your browser and stored in the cookies directory on your computer.
To find out how to reject, delete or update your cookie preferences in your browser you need to know what browser you use and what version of it you're using. Most browsers have guidelines on how to adjust cookie settings, use the 'Help' menu to find out this information.