New GMP Survey launched to understand the impact of COVID-19

A new GMP Survey has been launched to help understand the impact of COVID-19 and the lockdown on policing and community engagement.

The past month has seen the greatest period of disruption in living memory to our society and economy. The effects of social distancing and the subsequent government lockdown have caused unprecedented upheaval to everyday lives and GMP, like other public-sector organisations, have shown quick thinking and a rapid shift in focus to ensure they can continue to provide vital services.

In return, there has been a certain amount of patience and understanding from members of the public. Despite this, we should be prepared to navigate whatever challenges lie ahead.

Superintendent Rob Cousen said ‘It is important to get an understanding of the perceptions of the public on the policing approach that they have experienced during covid-19 in order to inform the future policing strategy and navigate the challenges ahead.

SMSR Ltd will be conducting the survey on our behalf, and will be contacting members of the public within the Greater Manchester area by telephone over the next few weeks. SMSR Ltd are also conducting similar surveys for a number of other Police Forces in England and Wales’.

Our survey exploring public perception and levels of confidence in policing

The survey we started back in September 2019 is coming to an end and SMSR Ltd are busy gathering the remaining feedback from members of public in the Greater Manchester area by telephone.

How can I confirm a call I received is genuine?

If you wish to discuss a call you’ve received from SMSR you can Greater Manchester Police on 0161 856 2461. Please note out of hours this will be answered by a voicemail service which confirms that SMSR are conducting research on behalf of Greater Manchester Police.

GMP have worked with SMSR Ltd since 2012 measuring levels of satisfaction linked to service.  SMSR Ltd conduct similar surveys for a number of other Police Forces in England and Wales.

For more information visit or call 01482 211200