Understanding the impact of COVID-19

In 2020 two public surveys were conducted to help understand the impact of COVID-19 and the lockdown on policing and community engagement.

The past year has seen the greatest period of disruption in living memory to our society and economy. The effects of social distancing and the subsequent government lockdowns have caused unprecedented upheaval to everyday lives and GMP, like other public-sector organisations, have shown quick thinking and a rapid shift in focus to ensure they can continue to provide vital services.

In return, there has been a certain amount of patience and understanding from members of the public. Despite this, GMP should be prepared to navigate whatever challenges lie ahead.

Superintendent Rob Cousen said ‘It is important to get an understanding of the perceptions of the public on the policing approach that they have experienced during covid-19 in order to inform the future policing strategy and navigate the challenges ahead.

SMSR Ltd conducted both of our surveys, and as such contacted members of the public within the Greater Manchester area by telephone. Thank you to everyone who participated in these surveys.’

GMP have worked with SMSR Ltd since 2012 measuring levels of satisfaction linked to service.  SMSR Ltd conduct similar surveys for a number of other Police Forces in England and Wales.

For more information visit smsr.co.uk or call 01482 211200