The value of feedback: Our Surveys
At Greater Manchester Police we strive to deliver the best service we can. Obtaining public feedback is one of the ways that we can learn and improve.
We currently conduct two Greater Manchester Force-wide surveys:
1. Policing and Community Safety Survey
This survey is conducted on our behalf by a research company called DJS Ltd and in partnership with the Greater Manchester Combined Authority and the Deputy Mayor’s Office. It is open to all Greater Manchester residents and asks questions on feelings of safety, perceptions of policing priorities, sense of cohesion, belonging and influence in your local area and confidence in contacting us. For those respondents who have been a victim of crime there is also a question regarding satisfaction of service.
2. Domestic Abuse Survey
This survey is conducted on our behalf by an independent telephone bureau located at Leicestershire Police, who also conduct similar surveys for a number of other Police Forces in the country. It is for victims of domestic abuse and asks questions on experience of the service provided, satisfaction of service and levels of engagement. We use the information to understand what we do well and most importantly where we can improve how we support victims of domestic abuse.
Between 2021 and 2022, in partnership with the Greater Manchester Combined Authority and the Deputy Mayor’s Office, a Victims of Crime Survey was conducted by the research company DJS Ltd. This explored victim’s experience of service relating to a wide range of crimes and incidents, and we now have a wealth of insight that can help us to acknowledge and recognise aspects of service where we excel, but also to identify those aspects of service where we need to improve upon and ultimately build on our public trust and confidence.
As a Force, we occasionally hold focus groups so that we can discuss matters in more detail and obtain first-hand experience of service.
Likewise we occasionally conduct in-house surveys or questionnaires for specific projects or pilots that we are undertaking so that we can gauge public opinion in order to assess levels of success. These will always be conducted by Greater Manchester Police and if invited to complete, it will be made clear to you that it forms part of a project or pilot evaluation.
Be safe, be sure – never continue to engage with someone by telephone or online who you are unsure about. Below are the webpages for both DJS Ltd and Leicestershire Police. You can also contact us directly if you are concerned about a recent contact 0161 856 1463.