Call Handling

As a Call Handler you’ll be the very first person people speak to when calling 999 for immediate and emergency support.

This is often during times of personal crisis, including life or death situations, or when there is a crime in progress.

As the front line of the frontline, you’ll help people across the Greater Manchester community every day, bringing to the role:

• Compassion
• Resilience
• Respect
• Problem-solving
• Teamworking
• Attention to detail
• Calm approach to pressure
• Excellent communication skills

In addition to taking calls and identifying and recording vital details quickly and accurately, the role may also involve managing online reporting of crimes and live chat conversations with the public.

Our aim is to recruit talented people with a range of different skills and experiences and we welcome applications from all sections of the community.

Being a Call Handler is a demanding and challenging role that’s fast-paced and rewarding. This is your opportunity to make a difference to the communities of Greater Manchester and save lives.

PAY AND BENEFITS

Salaries can start from up to £33k for full-time roles.

In addition to joining a great team and enjoying an exciting, rewarding role you’ll receive extensive training to give you the knowledge and skills you will need for the role. Plus, you’ll have access to our health and wellbeing employee assistance programme.

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

 

Being a Call Handler offers great flexibility as the role involves working shifts.

Our shift patterns are subject to change but the table below gives an overview of a typical 15-week period.

	Mon	Tue	Wed	Thur	Fri	Sat	Sun
Week 1	2100-0700	2100-0700	2100-0700	2300-0700	RD	RD	RD
Week 2	1500-2300	1500-2300	1500-2300	RD	RD	0700-1600	0700-1600
Week 3	0700-1600	0700-1600	RD	RD	2300-0700	2300-0700	2300-0700
Week 4	RD	RD	RD	1500-2300	1500-2300	1700-0300	1600-0200
Week 5	RD	RD	0900-1900	0900-1900	0900-1900	RD	RD
Week 6	1700-0300	1700-0300	1700-0300	1700-0215	RD	RD	RD
Week 7	1100-2100	1100-2100	1100-2100	RD	RD	0900-1800	0900-1800
Week 8	0900-1900	0900-1900	RD	RD	2100-0700	2100-0700	2100-0700
Week 9	RD	RD	RD	1100-2100	1100-2100	1100-2100	1100-2100
Week 10	RD	RD	0700-1600	0700-1600	0700-1600	RD	RD
Week 11	Night 10	Night 10	Night 10	Night 10	RD	RD	RD
Week 12	Aft 10	Aft 10	Aft 10	RD	RD	Morning 10	Morning 10
Week 13	Morning 10	Morning 10	RD	RD	Night 10	Night 10	Night 10
Week 14	RD	RD	RD	Aft 10	Aft 10	Aft 10	Aft 10
Week 15	RD	RD	Morning 10	Morning 10	Morning 10	RD	RD

OTHER FORCE CONTACT CENTRE ROLES