Force Contact, Crime and Operations Branch (FCCO)
3. How GMP is improving
We’re driving improvements across Greater Manchester Police.
Chief Constable Stephen Watson pledged to raise the standards of services for the communities we serve in his – and we’re already seeing transformation across our organisation.
For our Force Contact Centre, this means the recruitment of additional members of staff to ensure we remain responsive to the incidents happening across Greater Manchester every day.
That means that, as a member of the FCC, you’ll be part of a strong, dynamic team where you’ll feel supported to carry out your role.
Across GMP, we’ve also carried out the following improvements.
This has included a new Deputy Chief Constable, a Chief of Corporate Services and a Local Policing Assistance Chief Constable. A new Chief Superintendent from outside the force has helped us address the issues raised and bring improvements to our call handling and response functions.
Each district also has a new dedicated district commander, providing improved leadership at a local level to enable us to better understand the challenges facing our communities.
The Bolton Custody Suite has been prioritised for reopening to increase cell capacity, supporting our renewed focus on investigating crime, looking after victims, arresting offenders and protecting neighbourhoods.
Our Crime Investigation Team, set up to ease pressure on frontline officers, has dealt with 8,000 crimes so far, taking 10 per cent of the workload from response teams.
This has given frontline officers the time and resources they need to respond as quickly as possible to urgent ongoing crimes.
GMP’s ability to respond to crime has been improved by the purchase of 167 new cars for response officers – an investment of £3.5m. We’ve also increased driver training capacity to get more staff trained to respond to emergency situations.
A significant change programme is already underway to reconfigure GMP to deliver our plan. This work includes a review of response and neighbourhood policing, which will ensure that response and incident/crime investigations improve, while protecting neighbourhood teams so that they are able to focus on local issues and problem-solving.
