As part of the Crime Recording and Resolution Unit at Greater Manchester Police (GMP), you will provide a victim-orientated approach to crime recording and problem solving, focusing on protecting members of the public and keeping them safe.
This role provides a 24-hour service to members of the public, police officers and partner agencies dealing with incident and crime reports, and you must ensure that high standards of customer service are met.
You will need to seek all opportunities to appropriately, ethically and professionally assist the informant as near as possible to the first point of contact and provide them with a clear understanding of how their contact will be progressed.
Get ahead with a free qualification
In addition to your core duties, we are also able to offer you the option to gain a recognised qualification in your first year of employment.
The Level 2 Customer Service Practitioner qualification will help you to perform your role more effectively, however as it's not specific to this role it will also improve your future employment or promotion prospects. It also provides a stepping-stone to achieving higher level qualifications if the future if you wish to.
If you're interested in achieving this qualification, Greater Manchester Police will provide full support. There's no cost to you and all on and off the job training and assessment is carried out during your standard working hours.
In return, all that we ask from you is that you commit to staying in the team for at least 14 months and that you have a Level 2 qualification in Maths and English.
What if I don't meet the requirements?
If you don’t have Level 2 Maths and English, you may be interested to know that funding is available to achieve this qualification via a training provider.