Life in the Force Contact, Crime and Operations Branch
The Force Contact, Crime and Operations Branch (FCCO) offers a busy, vibrant working environment where no two days are the same.
You’ll be making a real difference to the communities we serve, as the first voice callers hear in times of crisis.
Our Force Contact Centre is split across two locations:
Claytonbrook Complex in Openshaw
Greater Manchester Police Force Headquarters in Newton Heath
Both sites house our dispatch, crime recording and call handling departments, and you’ll be allocated a centre depending on vacancies at the time of your application.
There’s free parking available for employees at both of our sites, which also have great transport links.
Whichever site you’re based at, you’ll be working in an open-plan office space as part of a large team. Both FCCs have recently undergone a modern refurbishment, leaving them bright and spacious, and include break rooms with tea and coffee facilities.
Training differs depending on the role you take. Call handlers receive six weeks of classroom training followed by eight weeks of mentoring. For dispatch roles, you’ll be in a classroom for four weeks and receive eight to ten weeks of mentoring, while crime recording roles require two weeks of classroom training and four weeks of mentoring. Additional support can be provided outside of the training periods should you need it, and there are always experienced colleagues on hand to assist you.
You’ll join a team of about 75 others, all working the same five-week shift pattern. Within your team, you’ll be placed in a pod of six people, so there’s always someone nearby to ask for help should you need it.
As with most of the roles within GMP, every day is different. You’ll not know what scenario you’ll be faced with until you pick up the phone, and that can be exhilarating. It’s a busy environment, with lots going on, where you can make a real difference.
Shifts typically last eight to ten hours and you’ll get an hour’s break for lunch or a 45-minute lunch break with a 15-minute break in the morning or afternoon.
We recognise that the types of incidents you’ll be dealing with can affect people in different ways. As well as ongoing wellbeing support and access to counselling, we have a system in place where you can anonymously flag up when a call has affected you in any way. You’ll then receive support from an independent supervisor.
Aside from mental health support, you’ll receive support from your team should you be faced with an unfamiliar scenario.
As the ‘engine room’ of GMP, staff feel they truly make a different to the force. They’re the first point of contact for people in their time of need and that brings great job satisfaction.
There’s also great career progression on offer should you want it.
If the FCC sounds like the place for you, apply today or get in touch to find out more.