Force Contact Centre

Our career pathways

You don’t have to be a police officer to be in the police. At GMP we’re a team of over 12,000 individuals with different skills and abilities, all working together to be the difference. 

Our contact management team responds to two million calls each year, which includes over 1700 calls to 999 every day. Join our team and you’ll be the first voice they hear when calling for help. 

Are you quick thinking, cool under pressure, determined, resilient and good at multi-tasking? If so, we have the perfect role for you, providing efficient and effective customer-focused service to everybody who calls us. 

Positions available in our Force Contact Centre include: 

• Call handling roles – the first point of contact for emergency calls and digital contacts. A fast-paced role helping people in situations where there is an immediate risk or threat to life, or an incident in progress.
• Dispatch roles – responsible for ongoing management of incidents following the initial call. A challenging role deploying officers and police resources, and communicating with partner agencies.
• Crime recording and resolution roles – focused on the accurate recording of all crime taking place in Greater Manchester.  A problem-solving role involving updating victims on progress and co-ordinating officer response.
• Customer enquiry team roles – the initial point of contact for non-emergency calls from colleagues and the public. A customer-service focused role providing advice and updates, and signposting to alternative contact points.

Roles in our Force Contact Centre are far more than your average 9-5. They are varied and exciting jobs – truly on the front line of the front line, protecting police officers and members of the public. 

Specific qualifications are not needed to apply, and it’s not essential to be young and fit either. More important are your communication, problem-solving and customer-service skills – and a desire to make a difference. 

Take up the call to do something meaningful and give back to your local community. Check out the links to find out more and apply.  

More information

*salaries are estimates that include base salary and allowances for working to required shift pattern on a full time basis. Salary may not include allowances during training period.