Force Contact Centre

Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

Each year the contact management team at Greater Manchester Police (GMP) respond to 2 million calls for help annually.

Effective communications are vital to GMP, and our aim is to improve our service to the public by providing an efficient and effective customer focused service to all our callers.

We’re welcoming applications for a number of roles, specifically:

• Call Handling - A fast-paced and exciting career where you're the first point of contact to GMP, offering immediate and emergency support to the communities of Greater Manchester - making a real difference to people’s lives.
• Crime Recording and Resolution - A victim orientated career where you'll use your problem solving skills to provide excellent customer service in dealing with reports of crime. 
• Customer Enquiry Team – A customer service focused career where no two days are the same, you'll provide an outstanding service to all callers to GMP, supporting the needs of the public and colleagues alike.
• Dispatch – A career where you'll be at the front end of GMP building trust and confidence within our communities! You'll be responsible for managing and prioritising the deployment of police resources to reports and incidents

If you want some more information about any of our roles, or just want to ask us a quick question, please email our recruitment team and we’ll reach out to discuss these exciting opportunities with you.

Our career pathways

More information

*salaries are estimates that include base salary and allowances for working to required shift pattern on a full time basis. Salary may not include allowances during training period.